Privacy Policy

Privacy Policy

These are the privacy policies that apply to information we collect, through the domain(s) below as well as through personal interactions with company representatives. We refer to the website(s) accessible through the domain(s) and all related websites, such as our company website and customer portal, as “sites” and to each of them as a “site.”

When we refer to “we,” “us,” or “our,” we mean Evoskin LLC or the specific division, subsidiary, or affiliate that operates a site, provides its content, or processes information received through it, each as appropriate and applicable.

When we refer to “you” or “your,” we mean the person accessing the site. If the person accessing the site does do so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.

GENERAL PRIVACY POLICY

This privacy policy discloses the privacy practices for the sites and our normal engagement with customers and prospects. If you have any questions about how we use information, you should inquire at or before the time you give such information to us.

Note that this policy contains several important exceptions, most notably the exception involving use of information to identify and/or pursue persons who are under criminal investigation or who damage, or may damage, our information or other resources. Please read the entire privacy policy to be sure that you understand these exceptions.

Information Ownership, Collection and Use

We are the sole owner of the information collected through the sites. We will not sell, share, or rent this information to others in ways different from those disclosed in this policy. We may collect information from users at several different points on a site.

This privacy policy addresses some types of information, means of collecting information, and uses of information that may not presently apply to one or more of the sites. We tell you about these types of information, means of collecting information, and uses of information anyway because we want to maintain flexibility in offering additional features without having to revisit our terms and conditions or privacy policy every time we revise a site or offer new functions. No description of any type of information, means of collecting information, or use of information will require us to collect any particular information, make any particular use of any information, or offer any particular functionality through any site.

In order to obtain information about products and services, you must provide certain contact information, such as name, email address, phone, fax and contact request details. This information is used to contact you about the products/services on our site in which you have expressed interest. You may also provide demographic information such as medical designation, specialty, business name and address, and years in business. This type of information allows us to improve and personalize your experience to ensure we provide you with the best possible information.

We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.

Child Online Privacy Protection Act (COPPA) Compliance and Related Information

The Child Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personally identifiable information relating to any person under the age of 13. If you are under the age of 13, please do not supply any personally identifiable information through the site. If you are under the age of 13 and have already provided personally identifiable information through the site, please have your parent or guardian contact us immediately using the information below so that we can remove such information from our files.

Ordering, Event Registration, and Related Processes

When and if you order products or services using a site or register for an event, we request information from you using a form. When we already have information about you (such as through a previous order or registration, whether received through a site or obtained directly by a Evoskin LLC representative), we may use such information to facilitate the order or registration process. When using an order form, you must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill your order. If we have trouble processing an order, we use this contact information to contact you.

Cookies

A cookie is a piece of data stored on the computer that runs an Internet browser. It can contain information about you, your computer, your browser, your session, the websites you visit, and other information about you or others who use, or have used, the computer or browser you use to access the Internet. The cookies we use, if any, are not linked to any personally identifiable information while using a site unless you have given us permission to link personally identifiable information to one or more cookies. You give us that permission any time you register on a site, place an order through a site, or identify yourself or the computer you are using through a site.

Most or all browsers permit you to disable or reject cookies. You can do this by setting the preferences in the browser. Use the “help” feature of your browser to obtain more information about refusing cookies. As of the time we wrote this privacy policy, there was information about how to disable cookies at the following websites. We do not operate these websites and we make no representation or warranty about the information contained in the websites to which these links will take you.

 

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

https://support.google.com/chrome/answer/95647
https://support.mozilla.org/en-US/kb/disable-third-party-cookies

If you set the browser you use to reject cookies, you can use the sites, but you may not be able to use the full functionality of one or more of the sites or it may take additional time to utilize such functionality.

One or more of the organizations with which we do business, or to which we provide links from a site, may also use cookies. We have no control over such organizations’ uses of cookies and users should review the privacy policies of such organizations to determine the uses such organizations make of cookies.

Log Files

We or our hosting provider may collect traffic information from visitors for statistical analysis and site improvement. When you access a site, we or our hosting provider may collect information about your visit in a log file on a server. Log file information may include, but is not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We or our hosting provider use this information to analyze trends, administer sites, track users’ movements in the aggregate, and gather demographic information for aggregate use. IP addresses and other log file information are not linked to personally identifiable information. We do not try to track users or to identify users individually except as otherwise stated in this policy, but we or our hosting provider do review this information to understand overall trends and to determine what kinds of content are popular and useful to users.

Sharing

  1. Aggregated information. We may share aggregated demographic information with our users, our affiliated organizations, and other organizations with which we do, or contemplate doing, business. Such information is aggregated and is not linked to any information that can identify individual users.
  2. Outsourcing providers. We may use outside shipping or other outsourcing providers to process and ship orders or perform other functions. We use commercially reasonable diligence to restrict the purposes for which these outsourcing providers may use your personally identifiable information. The requirements or requests that we impose on such outsourcing providers vary with the sensitivity of the information and can, but do not necessarily, include requirements that these outsourcing providers not retain, share, store, or use personally identifiable information for any secondary purposes, except for backup and recovery operations. Although we use good faith efforts to impose, and/or ensure compliance by our outsourcing providers, we cannot, and will not, be responsible to users for misuse of personally identifiable information by such outsourcing providers. This section is meant as a general description of our practices. It does not impose any duty upon us and it does not constitute a representation or warranty by us upon which you may rely.
  3. Specific services. We may have agreements with other parties such as hosting providers and CRM systems to provide specific services. When you use our services, we may share personally identifiable information with such parties. In such cases, we will ensure the sharing is restricted to the information necessary for the provision of such services.
  4. General use. We share personally identifiable information (whether in return for compensation or otherwise) with various vendors, suppliers, and marketing partners. While we use good faith efforts to verify that such vendors, suppliers, and advertisers promote products and services of interest to site users, we cannot, and do not, endorse such vendors, suppliers, advertisers, products, or services unless we expressly state otherwise. We share only such information as you yourself provide to us through one of the partners listed above, (such as through a registration process) and do not share personally identifiable information derived indirectly through IP address tracing or similar means. If you wish us to refrain from providing your personally identifiable information in this manner, please see the opt-out information and contact information provided below.

Links and Information Gathered by Others

One or more sites may contain links to other websites. We do not operate those websites and we cannot control the information that the operators of such websites gather or what the operators of such websites do with the information. We are therefore not responsible for the activities of the operators of such websites.

Newsletter

If you wish to subscribe to a newsletter we offer or to a mailing list that we maintain, we will collect from you contact information necessary to send the newsletter or other information to you. This is usually limited to your e-mail address but may include other information.

Surveys and Contests

From time to time, we may request information from you using surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice as to whether to disclose this information. Information requested may include contact information (such as name and address) and demographic information (such as zip code and type of user). We will use such contact information to notify winners and award prizes, and to monitor or improve the use of one or more sites and provide aggregated information for our own uses or to our customers or other organizations, and we may also use it to notify you of news about us or our affiliates or promotions of our products or services or the products or services of people with whom we do business.

Security

Where we collect non-public personal information from you, we or one or more of our service providers use industry-standard encryption and security standards to protect such information. You can tell whether encryption is being used by noting the “locked” or other status indicator on the browser you are using. If the browser you are using does not indicate that the session is secure (e.g. by displaying a lock, a key or another icon), you should assume that the connection is not secure and that third parties will receive the information shared by you and us during that part of the session.

We also use appropriate technical and organization measures to protect user information offline. All user information is maintained in our offices or at the facilities of our information technology provider(s). We cause access to servers and connections to be limited by key or other access. Only employees or agents who need the information to perform specific functions are granted access to personally identifiable information. We use reasonable efforts to assure that our employees and agents are informed of our security and privacy practices.

Supplementation of Information

We sometimes supplement the information we receive from you with other information we receive from third party sources, such as credit card issuers, clearinghouses, or marketing aggregate companies.

Special Offers

We may send to you a welcoming e-mail that may also verify password and username information. We occasionally send newsletters or information about products, services, and special deals to users like you. You may opt to not receive such informational communications by using the contact information below.

Site and Service Updates

We may also send to you updates and service announcements about one or more of the sites. You may not un-subscribe or opt not to receive such announcements because such announcements contain important information about the services offered through the relevant site(s).

Misappropriation of Personal Information

For the purposes of any applicable law regarding notification of persons whose personal information was, or is reasonably believed to have been, acquired by an unauthorized person, our information security policy provides that any required notification may, where permitted by law, be made using e-mail, telephone, fax, mail. The specific means used is up to us and we will use our judgment based on the circumstances. Where any notice is to be sent to a specific address or number (such as e-mail address, physical address, telephone number, etc.), we will use the latest available address in our records. EXCEPT TO THE EXTENT PROHIBITED BY LAW, YOU AGREE TO THIS MEANS OF NOTIFICATION.

Correcting or Updating Personal Information

If your personal information changes, or if you no longer desire service, you may contact us using the contact information below and we will accommodate all reasonable requests for such changes.

Choice/Opt-out

Users who no longer wish to receive newsletters or promotional materials or have their information provided to third parties may opt to not receive such communications or have information shared by contacting us using the information below. We will comply with such requests as soon as is commercially practicable without undue delay. If you opt not to receive such communications or allow us to share your information and then give your personal information to us again using a site or under other circumstances that permit us to use your information, you will be given the opportunity to opt back in to receive communications, at which time if you give consent, we will then regard your original opt-out as rescinded.

In most cases, it is impractical for us to stop any other party to whom we have supplied your information from continuing to use the information and opting out will usually not stop others to whom we have provided your information from continuing to use it.

To change your preference about the way your information is treated:

Response Times

We will use commercially reasonable efforts to make any changes you request in a timely fashion. Many such changes are accomplished using batch processing (i.e. collecting a number of similar change requests and making all such changes at once), so the changes may not be immediately effective. If you require an immediate change to your personally identifiable information and are unable to make such a change using the communications you received from us, please contact us.

Changes to This Privacy Policy

If we decide to change this privacy policy, we will post the changes on one or more sites and/or other places we deem appropriate.

Except as stated below, we will use information in accordance with the privacy policy under which the information was collected.

If we decide to use information about you in a manner different from that stated in the privacy policy in effect at the time of collection, we will notify you by e-mail if, and to the extent that, you have provided your e-mail address. If you reply to such an e-mail and request that we not use your personally identifiable information in the proposed new manner, we will honor your request, but we reserve the right to suspend your access to all or part of the services offered through one or more sites if you do so.

BY USING A SITE, YOU AGREE TO THIS CHANGE PROCEDURE.

Exceptions

Notwithstanding anything else in this privacy policy to the contrary, we may collect personally identifiable information and use such information in ways other than those described above if we are required to do so by law or if we deem it advisable while assisting law enforcement activities or protecting our site(s) or other property.

Contact Information

If you feel that we are not abiding by this privacy policy or if you have questions regarding the policy, you may contact our privacy liaison using the following information.

Evoskin LLC
6 Lincoln Knoll Lane Suite 100A Burlington, MA 01803, USA
1-802-386-7546
info@evoskin.com

If you (a) wish to begin or end receipt of newsletters or promotional information (b) wish to update your user information, or (c) wish to opt in or out of any other service offered through the site, please contact our technical personnel using the following information. Please be sure to include your name and your username (if applicable), but do not include any information regarding your password(s), if any.

Evoskin LLC
6 Lincoln Knoll Lane Suite 100A Burlington, MA 01803, USA
1-802-386-7546
info@evoskin.com 

 

California Consumer Privacy Act (“CCPA”) Rights

As of January 1, 2020 verified California residents will have the right to:

  • request and receive disclosure of our personal information collection practices during the prior 12 months, including the categories of personal information we collect, the categories of sources of such information, our business purpose for collecting or sharing such information, and the categories of third parties with whom we share such information.
  • request and receive a copy of the personal information we have collected about them during the prior 12 months.
  • request and receive disclosure of our information sharing practices during the prior 12 months, including a list of the categories of personal information sold along with the category of third-party recipients and a list of the categories of personal information that we disclosed for a business purpose.
  • request that we not sell personal information about them and
  • request that we delete (and direct our service providers to delete) their personal information subject to certain exceptions.

For purposes of the CCPA personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.

In order to make a request for disclosure California residents may contact us by calling 1-802-386-7546 or e-mail info@evoskin.com . We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 10 days and will endeavor to respond within forty-five days of receipt of your request, but if we require more time (up to an additional forty-five days) we will notify you of our need for additional time. For requests that we not sell your information we will comply with your request within 15 days. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.

You may make a request for disclosure of our information collection practices, the information we collected about you, or our sharing practices up to twice within a 12-month period. You may make a request that we not sell information or for deletion of your information at any time.

For requests for a copy of the personal information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your registered account, if you have registered an account with us.

For requests for deletion of your information please understand that California law permits us to retain certain information and not to delete it under certain circumstances.  By way of example, we are not required to comply with a request to delete information if the information is necessary for us to complete a transaction for you or otherwise perform a contract; to detect, protect against, or prosecute security incidents, fraud or illegal activity; to use the information only internally in ways reasonably aligned with your expectations as our customer (such as maintaining sales records), and to comply with legal obligations. If we receive such a request from you we will notify any service providers we have engaged to delete your information as well.

We will not discriminate against you as a result of your exercise of any of these rights.

Selling Information.  We do not sell your information for monetary consideration, but we may transfer your information to a third party that provides us with services such as helping us with advertising, social media, data analysis and security, which may fall under the definition of for “other valuable consideration” which may be considered a ‘sale’ under the CCPA. During the past 12 months we disclosed Identifiers, Geolocation and Electronic Network Activity to third parties for a business purpose which falls within the definition of a ‘sale’.  We do not sell personal information of individuals we actually know are less than 16 years of age. If you request that we not sell your information we will honor your request within 15 days, will notify those who received your information in the 90 days before your request to not further sell your information and will notify you wen this has been completed. Once we receive your Do-Not-Sell request we will wait at least 12 months before asking you to reauthorize personal information sales.

Using an Authorized Agent.  You may submit a request through someone holding a formal Power of Attorney.  Otherwise, you may submit a request using an authorized agent only if (1) you provide the authorized agent with written permission to make a request and (2) you verify your own identity directly with us.  We will require the agent to submit proof to us that they have been authorized to make requests on your behalf.

During the past 12 months, we have collected the following categories of information from the listed sources, used it for the listed business purposes and shared it with the listed categories of third parties.  The categories of information include information we collect from our website visitors, registered users, employees, vendors, suppliers, and any other person that interacts with us either online or offline. Not all information is collected about all individuals.  For instance, we may collect different information from applicants for employment or from vendors or from customers.

Category of Information collected

Source

Business purposes* for use

Categories of third parties receiving information

Identifiers (name, alias, postal address, email address, phone number, fax number, account name, Social Security number, driver’s license number, passport number, unique personal identifier, IP address)

Individuals submitting information to us; 

information we automatically collect from site visitors; 

information we may receive from third-party marketing and data partners;

employment applications; and

employees.

Employee and vendor management and administration
auditing relating to transactions; 

security detection, protection and enforcement;

functionality debugging/error repair;

ad customization;

performing services for you;

internal research and development; and

quality control.

Service providers (such as customer relationship managers, payment processors, mail houses, marketing partners, employee benefits partners; company service providers to access certain company applications, and travel and accommodation providers);

affiliated companies; 

government regulators and law enforcement when legally required; and

strategically aligned businesses.

Sensitive Information (name with financial account, medical, health, and health insurance information, user name and password)

Individuals submitting information;

employment applications; and

employees.

Employee and vendor management and administration; 

security detection, protection and enforcement; and

performing services for you.

Service providers (such as customer relationship managers, payment processors, mail houses, marketing partners, shipping partners, employee benefits partners; company service providers to access certain company applications, and travel and accommodation providers);
affiliated companies; 

government regulators and law enforcement when legally required; and

strategically aligned businesses.

Protected classification information (race, gender, ethnicity, religion)

Individuals submitting information;

employment applications; and

employees.

Employee and vendor management and administration;

Compliance with applicable anti-discrimination laws; and

performing services for you;

Service providers (such as payroll providers, employee benefits partners, company service providers to access certain company applications, and travel and accommodation providers);

affiliated companies; and

government regulators and law enforcement when legally required

Commercial information (transaction history, products/services purchased, obtained or considered, product preference)

Individuals submitting information; 

information we automatically collect from site visitors; and

information we may receive from third-party marketing or data partners.

Auditing relating to transactions; 
security detection, protection and enforcement;

ad customization;

performing services to you;

internal research and development; and

quality control.

Service providers (such as customer relationship managers and marketing partners);
affiliated companies;

government regulators and law enforcement when legally required; and

strategically aligned businesses.

Electronic network activity (browsing or search history, website interactions, advertisement interactions)

Individuals submitting information; 

information we automatically collect from site visitors;

information we may receive from third-party marketing or data partners.

Ad customization;

performing services for you; and

internal research and development.

Service providers (such as customer relationship managers and marketing partners);
affiliated companies; 

government regulators and law enforcement when legally required; and

strategically aligned businesses.

Audio, video or similar information (security monitoring, speakers, consultants)

Individuals submitting information; and

information we collect for security purposes.

Employee and vendor management and administration

security detection, protection and enforcement; and

performing services or contractual obligations for you.

Service providers (such as customer relationship managers and marketing partners);
affiliated companies; 

government regulators and law enforcement when legally required; and

strategically aligned businesses.

Biometrics

Not collected

Not collected

Not collected

Geolocation

Information we automatically collect from site visitors.

Auditing relating to transactions; 

security detection, protection and enforcement;

ad customization; and

performing services for you.

Service providers (customer relationship managers and marketing partners);

affiliated companies; 

government regulators and law enforcement when legally required; and

strategically aligned businesses.

Professional, educational or employment related information

Information submitted by individuals;

information received from third parties in connection with vendor or employment status or applications;

information we observe in connection with vendor or employment oversight.

Employee and vendor management and administration
security detection, protection and enforcement; and

performing services for you.

Service providers (such as payroll providers, employee benefits partners, company service providers to access certain company applications, and travel and accommodation providers);

affiliated companies; and

government regulators and law enforcement when legally required

Inference from the above (preferences, characteristics, behavior, attitudes, abilities, etc.)

Internal analytics

Employee and vendor management and administration
security detection, protection and enforcement;

ad customization;

performing services for you;

internal research and development; and

quality control.

Service providers (such as customer relationship managers and marketing partners);
affiliated companies; 

government regulators and law enforcement when legally required; and

strategically aligned businesses;

*More specifically, the business purposes include:

  1. Performing services for you:
  • To administer or otherwise carry out our obligations in relation to any agreement to which we are a party;
  • To assist you in completing a transaction or order;
  • To allow tracking of shipments;
  • To prepare and process invoices;
  • To respond to queries or requests and to provide services and support;
  • To provide aftersales customer relationship management;
  • To create and manage our customer accounts;
  • To notify you about changes to our services and products;
  • To administer any promotion, contest, survey, or competition;
  • To provide you information regarding our products and services,
  • To offer our products and services to you in a personalized way, for example, we may provide suggestions based on your previous requests to enable you to identify suitable products and services more quickly.
  1. Advertising customization:
  • For marketing and promotions we believe you may find of interest and to provide you, or allow selected third parties to provide you, with information about products and services that may interest you.
  1. Auditing relating to transactions, internal research and development:
  • To provide for internal business administration and operations, including troubleshooting, Site customization, enhancement or development, testing, research, administration and operation of our Sites and data analytics;
  • To create products or services that may meet your needs;
  • To measure performance of marketing initiatives, ads, and websites “powered by” another company on our behalf.
  1. Security detection, protection and enforcement; functionality debugging, error repair:
  • As part of our efforts to keep our Sites safe and secure;
  • To ensure the security of your account and our business, preventing or detecting fraud, malicious activity or abuses of our Sites, for example, by requesting verification information in order to reset your account password (if applicable);
  • To ensure the physical security of our premises through the monitoring of surveillance images;
  • To resolve disputes, to protect the rights, safety and interests ourselves, our users or others, and to comply with our legal obligations.
  1. Quality control:
  • To monitor quality control and ensure compliance with our legal obligations, codes and ordinances, policies, and procedures,
  • To develop and improve our products and services, for example, by reviewing visits to the Sites and various subpages, demand for specific products and services and user comments.